5 of the Most Innovative Chatbots on the Web

If you’ve at any point acquainted with customer support live to chat administration, you’ve presumably encountered that unclear, sneaking doubt that the “individual” you’re chatting with might really be a robot. Like the endearingly hardened robots, we’ve seen in innumerable motion pictures – heartbreaking, pathetic machines tormented by their horrendously confined enthusiastic range, needlessly planning to achieve a more prominent level of mankind – chatbots regularly stable practically human, yet not exactly. Their speech is awkward.

Love or hate them, chat-robots are here to stay. Chatbots have become extremely famous in recent years largely because of rapid advancements in machine learning and other underlying software technologies such as natural language processing. Today’s chatbots are smarter, responsive, and useful – and we’re likely to see even more of them in the upcoming years.

What Are Chatbots?

They are also called “conversational agents”.They basically are software applications that mimic written or spoken human speeches or sentences for the purposes of simulating a conversation with a real person on the other end. There are mainly two ways chatbots are offered to website visitors: via web-based applications or standalone apps. Nowadays, chatbots are used commonly in the customer servicing space, assuming the role that is traditionally performed by living, breathing humans.

How Do Chatbots Work?

At the core of chatbot technology is natural language processing or NLP, the same technology that is also used to form the basis of the voice recognition systems used by virtual assistants such as Google Now, Apple’s Siri, and Microsoft’s Cortana. Many small and niche websites also use chatbots for increasing ROI of the business such as Tripadvisor, Traveltriangle, TheNonFictionZ, Real11 and many more.

Chatbots interprets the text presented to them by the user (a process known as “parsing”), before responding according to a series of complex algorithms that identifies the details of what the user said, infers what they mean and/or want, and determine an appropriate series of responses based on the information. They are very helpful for eCommerce sites as they are able to replace a human response to the client, which is best is very cost-effective and also saves time for other more important tasks.

Although chatbot technology is certainly different from natural language processing technology, they are very quick in their response. Without continuous developments in NLP, chatbots depend on its algorithms’ current ability to detect the subtle nuances in both written and spoken speech.

Now, let us check out Top 5 best Chantbots available on the web:

Mobile Monkey:

MobileMonkey is a bot builder for Fb Messenger which helps marketers build-up high-converting chatbots. Unlike many other chatbot builders, MobileMonkey specializes in connecting your chatbot with your wider marketing stack that includes your ad campaigns and drip marketing.

With ready built-up chatbot forms, lead magnets and marketing automation tools, MobileMonkey helps in growing your list, and more importantly, converting your visitors into leads.

Paid versions of MobileMonkey start from $14.25/month and this gets you advanced automation, SMS, integrations and more.

Tars:

TARS is a drag-and-drop chatbot builder that you can use to create website bots or conversational landing pages for your site. It’s very simple to use with no coding or development skills required. There are approx 800 chatbot templates for different industries and use that can be edited and customized easily. TARS’ main focus is on building bots that generate leads and add ROI to your marketing efforts – something many bots ignore.

There is no free version in TARS and it’s one of the most expensive builders in the market. Prices start at $99/mo for a basic chatbot builder. But the $499/mo option will get you the most advanced set of technologies that provide analytics and marketing tools. You’ll also be able to integrate with Google calendar and your existing applications, & a lots more.

ChatterOn:

ChatterOn is said to be the fastest bot builder in the business that promises to have you building chatbots within five minutes. This starts with more than 25 pre-built chatbots for you to choose from and customize using its simple chatbot builder. Chatterton’s Ai and machine learning algos are pretty strong that supports a wide range of rich content, that includes carousels, buttons, photos and videos.

You can also monetise your chatbot with ads from Radbots. You can use Chatterton on your site for free with access to all of the features but the only restriction is, that you’ll get 15,000 messages per month. After that, you simply pay $0.0010 per message once you pass the 15,000 marks. It’s one of the most cost-effective chatbot builders.

Sequel:

Sequel also gets you, to begin with, chatbot templates, which you can and customize by its drag-and-drop editor. The sequel aims to get you in building chatbots that engage effectively with users on a conversational level and this incorporates two key elements: Sequel’s Natural Language Processing technology for the conversation side of things and interactive content.

There’s a template for publishers, a personal assistant, a StoryBot, GameBot and other templates built for different engagement uses. The aim of the sequel isn’t so much lead generation in this case but more about engaging your audience attached with your brand and its content.

You can also publish your Sequel bots on Messenger, Kik, Telegram and Viber.

Chatfuel:

Chatfuel is a bot builder mainly for Facebook Messenger that aims to make bot-building easy. You don’t require any tech skills to use Chatfuel and the free version of the platform allows you access to all features for up to 5,000 subscribers, though users will see the Chatfuel branding on your chatbot.

While it’s somewhat difficult to get started with Chatfuel as it is with some of the Messenger bot builders, it does make managing and reusing messages easier than other chatbots – something you’ll really appreciate later on.

Paid versions start from $15 per month and you’ll get more subscribers, audience insights, priority support and some extra data management features.

Author’s Bio

Name: Gaurav Saraswat

Designation: SEO Executive

Myself Gaurav Saraswat and I serve as an SEO executive at an IT company. Where I’m leading the team of interns. I also have a personal website named thenonfictionz.

9 Benefits You Can Gift To Your Business by Using Chatbots

Nowadays, chatbots are popping up like dandelions with more and more companies rolling them out to increase customer convenience. According to ubisend, 21% of the customers find chatbot as the easiest way to interact with a business.

Also, customers are 10 times more likely to engage with a chatbot.

So, what makes these little AI-powered assistants so appealing?

Answer- their versatility. Chatbots can be used to perform a wide array of functions within the realms of customer service, customer interaction along with several “top of the funnel” marketing and advertising campaigns.

Moving on, with the introduction artificial intelligence, chatbots have become more sophisticated than ever. The technology behind these bots is so good that many times, it becomes hard to distinguish these chatbots chats from actual human conversations.

In this article, we will have a look at some of the foremost benefits of using chatbots for your business. Let’s begin.

1. 24×7 Customer Support

It is no secret that customer service is the most significant factor to success. Whether you are Multinational Corporation or a small local business, having a dependable round the clock customer support panel has a huge impact on your customer satisfaction.

With the help of chatbots, this customer support process can be largely improved. Chatbots can be programmed to quickly respond to repetitive questions as well as forward the request to a real representative in case a more complicated action is required. This helps in saving the time of customer service representatives by automating repetitive and monotonous tasks and enabling them to focus on more important areas.

Additionally, chatbots help organizations in handling more tasks at the same time, so no customer has to wait.

2. Availability on Messaging Platforms

Mostly, all customers are interested in engaging with a brand via chat, as it is faster and easier to use. Thus, the businesses have a great opportunity to employ chatbots on major social media platforms to locate the right prospective clients. This is a more feasible option than building an entirely new app to engage with customers as it requires a huge amount of money and time.

Also, reaching out customers through chatbots platforms like Facebook Messenger or Kik helps businesses in involving more consumers than through emails or newsletters.

3. Monitoring Customer Data and Gathering Insights

Chatbots are amazing tools to interact with the customers. They gather valuable customer feedback by asking simple questions that can be used for making significant improvements in your products and services. Also, the information gathered can be used for optimizing your website by fine-tuning the low converting pages. For instance, if you know that your landing page generates a high amount of traffic but doesn’t convert very well, you can use a chatbots to reach out to your visitors with a survey to understand the reason why they are abandoning the page without purchasing.

Additionally, chatbots can be largely instrumental in studying consumer behaviour, purchasing patterns and trends. A company can decode previous conversations with the customers to identify their preferences and further suggest them new products accordingly.

4. Generating and Nurturing More Leads

As discussed above, chatbots gather all relevant and useful information about a customer. This information can be used to develop personalized messages that guide the customer through his buyer’s journey, making sure that every step leads to higher conversion rates.

This is an important tactic that can help you to effectively rev up your marketing strategy. But, it is important to ensure that you do not get annoying with these personalized messages. Also, it is wise to do some A/B testing on your customized messages to determine which copy works best.

5. Chatbots Can Help You Scale Your Business Operations

One major cost that impedes businesses from growing is the cost of employing and training more people to handle and support customer interaction features. With chatbots, there is no such hassle.

A human can typically only interact with one customer at a time, but chatbots can handle any number of customer requests simultaneously, without any delay. They can quickly adapt as your business grows.

6. Improved Customer Engagement

A recent study deduced that companies who engage with their customers via social media platforms were able to increase the customer spend by up to 40%. Of course social media is a great platform to interact with users. But, having a chatbots on these platforms can further improve engagement rates by conducting interactive conversations.

In case of a typical customer service interface, the information offered to the users is generally more explicit. But a chatbots only furnishes to-the-point information at a time. This helps in making the conversation more interactive by keeping the users interested for longer.

7. Chatbots Help in Reducing Repetitive and Boring Work

Repetitive tasks often make people become weary of them. They get bored and start looking for variety and rotation. As a result, the business has a demoralized workforce. This in turn makes them prone to errors and also has a negative effect on their productivity.

On the contrary, chatbots excel at handling repetitive tasks. They are capable of automating monotonous jobs without making any compromises with the quality or customer experience. Also, since they are machines, they are less likely to make any errors.

8. Delivering Highly Personalized Experiences

Nowadays, customers are majorly looking for special and tailor-made experiences. With the advent of AI-powered chatbots, businesses are able to gather significant customer information and in turn, deliver highly personalized experiences. This helps in acquiring better customer engagement and higher customer acquisition rates.

9. Cost Savings

Employing a fully-functional chatbot is much cheaper and faster as compared to creating a full workforce, hiring employees for every task. Chatbots are a one-time investment that can easily scale as the business grows. By using chatbots instead of human workforce, you will not only save on employee costs but also avoid complications caused due to human errors.

In addition, the customers can easily and quickly start an interaction with the chatbots. This helps in improving user acquisition rates at minimal costs.

Final Words

The above discussion points out that chatbots are a great alternative to employees for performing repetitive and relatively simple tasks with optimal precision. These bots extend a cost-effective solution for automating one of the prime aspects of every business- customer satisfaction.

Also because of the rapid popularity of chatting platforms, the application and benefits of chatbots continue to rise. It is anticipated that chatbots will dominate how companies interact with their customers in the near future. Consequently, it is best to hire the services of a reputed chatbot development company to capitalize on this upcoming trend and keep an edge over the competitors.

However, the only challenge of using these chatbots is developing the right “personality” or conversation capability of your bot in order to increase as well as retain your brand perception.

Author Bio:

James Grills is a technical writer with a passion for writing on emerging technologies in the areas of mobile application development and IoT technology. He is a marketing advisor – currently associated with Cumulations Technologies a mobile app development company in India.

Tag: chatbots